1. How to complain
Email [email protected] with the subject "Complaint", or write to Pinkston Panthers, 10 Netherby Drive, Glasgow G41 5JA. Please include your name, contact details and what happened.
2. What happens next
- We acknowledge your complaint within 3 working days.
- A trustee not involved in the matter investigates.
- We send you our final response within 21 days. If we need longer, we will tell you why.
3. If you are still unhappy
- About the lottery: you can contact Glasgow City Council's Licensing team, which registers our lottery, or the Gambling Commission.
- About how the charity is run: the Office of the Scottish Charity Regulator (OSCR).
- About fundraising: the Scottish Fundraising Adjudication Panel.
- About your personal data: the Information Commissioner's Office.